Terms and Conditions

Introduction

Welcome to our website! Before using our platform or placing an order, please read these Terms and Conditions carefully. By accessing our site and making a purchase, you agree to follow these terms. If you have any questions, feel free to contact us at +44 1204 773195. These terms exist to protect your rights and ensure transparency in all transactions.

Application of Terms

These Terms and Conditions apply to all purchases made through Elux Europe Ltd., a company registered in England and Wales under company number 10072009. Our registered office is located at:

Unit H9 Adam Selfstore, 4 Higher Swan Lane, Bolton, Greater Manchester, BL3 3RP.

For inquiries, you can reach us via email at [email protected] or by phone at +44 1204 773195.

By placing an order, you confirm your acceptance of these terms. If you disagree with any part, you cannot complete a purchase. Additionally, you must be at least 18 years old to buy our products.

Definitions

To ensure clarity, here are key terms used in this agreement:

• Consumer – An individual purchasing goods for personal use, not for business purposes.
• Contract – A legally binding agreement between you (the customer) and us (the supplier) for purchasing goods.
• Goods – The products available for sale on our website.
• Order – A request to purchase goods through our platform.
• Privacy Policy – A document explaining how we handle your personal data.
• Website – The platform used for purchasing goods (https://www.eluxeu.com).

Goods and Product Information

We strive to ensure the accuracy of the products displayed on our website. However, slight variations in color or design may occur due to factors such as monitor settings or lighting conditions.

For custom-made goods, it is your responsibility to provide accurate specifications. If modifications are required, we will notify you before dispatching the order.

Personal Information

We handle your personal data according to our Privacy Policy. By placing an order, you consent to the use of your details for processing the transaction and communicating with you about your purchase.

Basis of Sale

The goods displayed on our website do not constitute a formal offer for sale. When you place an order, we review it and may either accept or decline it. If we accept, you will receive an Order Confirmation Email, marking the formation of a legally binding contract.

Please review this confirmation carefully and inform us immediately if any details are incorrect.

Price and Payment

The total price of the goods, including delivery charges, is clearly displayed on our website before checkout. All prices include VAT unless stated otherwise.

We require immediate payment when you place an order. You can pay using a credit or debit card.

Delivery and Shipping

Delivery Process

We aim to meet the estimated delivery dates shown at checkout. However, delays may occur due to unforeseen circumstances. If delivery takes longer than 30 days from the contract date, you may cancel the order and receive a full refund, including any shipping costs.

Failure to Meet Delivery Dates

If we cannot deliver by the original estimated date, we will inform you of a revised delivery time. If you refuse to accept the delivery, additional storage or re-delivery charges may apply.

Risk and Ownership

Once the goods are delivered, you assume responsibility for any loss or damage. Ownership of the items transfers only after we receive full payment.

Customs and Additional Charges

For international orders, customs duties or additional taxes may apply. You are responsible for paying these fees. If customs return the goods, we will either:

• Refund the purchase price (excluding delivery costs)
• Arrange a re-delivery at your expense

Cancellation and Returns

Right to Cancel

You have the right to cancel your order within 14 days of receiving the goods. To do so, notify us in writing via email, letter, or our online cancellation form.

Return Process

If you cancel, you must return the goods in unused and undamaged condition. We will refund the full purchase price, excluding special delivery fees. Refunds are processed within 14 days after receiving the returned items.

Exceptions

The right to cancel does not apply to:

• Personalized goods
• Perishable items
• Opened or used products

If returned items are damaged or used, we may deduct an amount from the refund to cover the loss in value.

Conformity of Goods

By law, we must supply goods that:

• Meet satisfactory quality standards
• Are fit for their intended purpose
• Match the description on our website

If a product does not meet these standards, you may be eligible for a refund or replacement.

Limitation of Liability

We are not responsible for unforeseeable losses or damages that could not have been anticipated when the contract was formed. However, we do not limit liability for:

• Death or personal injury caused by negligence
• Fraudulent misrepresentation

Governing Law and Disputes

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled in courts located in England and Wales. If you live in Scotland or Northern Ireland, disputes will be resolved in your local courts.

Security

We use Viva Wallet for secure payment processing. This system follows industry-standard encryption to protect your personal and financial data.

Promotions

We reserve the right to cancel or modify promotions at any time without prior notice.

Statutory Rights

These Terms and Conditions do not affect your legal rights as a consumer under UK law.

Contact Us

If you have any questions or concerns, please contact us via:

📞 Phone: +44 1204 773195
📧 Email: [email protected]
🌐 Website: www.eluxeu.com

For additional support, visit our Contact Us page here.

Last Updated: 13 December 2024

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