Terms and Conditions
Terms and Conditions
Introduction
Welcome to our website! Before using our site or placing an order, please read these Terms and Conditions carefully. By accepting these terms, you agree to follow them. If you have any questions, feel free to contact us at 01204 773195. These Terms and Conditions are intended to protect your legal rights and ensure transparency in all transactions.
Application of Terms
These Terms and Conditions apply to all purchases made through Elux Europe Ltd., a company registered in England and Wales under company number 10072009. Our registered office is located at Unit H9 Adam Selfstore, 4 Higher Swan Lane, Bolton, Greater Manchester, BL3 3RP. For any inquiries, feel free to contact us via email at [email protected] or by phone at +44 1204 773195.
By placing an order, you agree to these terms. If you disagree with any part of them, you will not be able to complete your order. Furthermore, you must be at least 18 years old to make a purchase.
Definitions
To ensure clarity, here are the key terms:
- Consumer: An individual purchasing goods for personal use, not for business purposes.
- Contract: A legally binding agreement between you (the customer) and us (the supplier) for purchasing goods.
- Goods: The products available for sale on our website.
- Order: A request to purchase goods made through our website.
- Privacy Policy: A document that explains how we handle your personal information.
- Website: The platform used for purchasing goods (https://www.eluxeu.com).
Goods and Product Information
We take great care to ensure the accuracy of the goods displayed on our website. However, slight variations in appearance may occur due to factors like monitor settings or lighting. Additionally, if the goods are custom-made, it is your responsibility to provide accurate specifications.
We will notify you if modifications are required before dispatch.
Personal Information
We handle your personal data in accordance with our Privacy Policy. By placing an order, you consent to the use of your details to process the transaction and communicate with you regarding your purchase.
Basis of Sale
The goods displayed on our website do not constitute an offer for sale. When you place an order, we may either accept or decline it. If we accept your order, we will send you an Order Confirmation email. This marks the moment when a legally binding contract is formed between us. You should review the confirmation and notify us immediately if any details are incorrect.
Price and Payment
The prices for the goods, including delivery charges, will be clearly displayed on our website during your purchase. All prices include VAT unless otherwise specified. Payment is required immediately when placing your order via credit or debit card.
Delivery and Shipping
Delivery Process
We aim to meet the delivery dates provided during your purchase. However, delays may occur due to unforeseen circumstances. If delivery exceeds 30 days from the contract date, you have the right to cancel the order and receive a full refund, including delivery costs.
Failure to Meet Delivery Dates
If we cannot meet the original delivery date, we will notify you of an updated delivery time. If you refuse to accept the goods upon arrival, you may incur additional storage or re-delivery fees.
Risk and Ownership
Once the goods are delivered, you assume the risk of loss or damage. Ownership of the goods transfers only after we have received full payment for the order.
Customs and Additional Charges
For international orders, customs duties and taxes may apply. You are responsible for paying any additional charges. If customs return the goods, we will either refund the purchase price (excluding delivery costs) or arrange re-delivery at your expense.
Cancellation and Returns
Right to Cancel
You have the right to cancel your order within 14 days of receiving the goods. To cancel, notify us in writing via email, letter, or our online form within the cancellation period.
Return Process
If you decide to cancel, please return the goods in unused and undamaged condition. We will refund the full purchase price, excluding any special delivery charges. We will process the refund within 14 days after we receive the returned items.
Exceptions
The right to cancel does not apply to personalized goods, perishable items, or opened/used goods. If returned goods are not in their original condition, we may deduct an amount from your refund to cover any loss in value.
Conformity of Goods
By law, we are required to supply goods that:
- Are of satisfactory quality
- Are fit for their intended purpose
- Match the description provided on our website
If the goods fail to meet these standards, you may be entitled to a refund or replacement.
Limitation of Liability
We are not liable for any loss or damage that could not have been foreseen at the time the contract was made. However, we do not exclude liability for death or personal injury resulting from our negligence.
Governing Law and Disputes
This contract is governed by the laws of England. Any disputes will be resolved in the courts of England and Wales. If you reside in Scotland or Northern Ireland, disputes will be handled by the courts in those regions.
Security
We use Viva Wallet for secure payment processing. They implement industry-standard security measures to protect your personal and financial data.
Promotions
We reserve the right to cancel or modify any promotional offers at any time without notice.
Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer under UK law.
Contact Us
If you have any questions or concerns, please do not hesitate to contact us. Visit our contact page for more information by clicking here
Last Updated: 13 December 2023
